Requests allow residents to make their housing-related issues heard and have the housing admins solve them smoothly. This page guides you in creating a support request on Housing.Cloud resident portal.
Steps to Create a Request
1. Click Requests in the top right corner to create a new request.
2. You will see all your request tickets on the Requests page. Each card has these request details:
- Issue name
- Issue type
- Status of the request
- Priority of the request
- Created date
3. Click Create Request on this page.
4. In the New Request page, give your request a name under Title.
5. Set a priority for your request between low and urgent.
6. Choose the category of your request based on your issue. For example, If you have issues with your roommate and want to change your room, it comes under the Room Change Request category.
7. You can choose to toggle the Sensitive Task option if your issue is sensitive.
8. Answer the follow-up questions accurately.
Note: The follow-up questions are different based on the request category. In this example, we're talking about the room change request category.
9. Describe the issue if the given options don't apply.
10. Click Yes if you have had a discussion with your roommate.
Scroll and complete the questionnaire.
11. Once all the fields are filled out, click Submit.
Your new request is now visible on the Requests page, and you can track its status here. You can also click on the card and edit it if necessary.