2-way texting in Housing.Cloud lets your team send and receive text messages with students directly from the admin portal. Keep all student communication in one place, respond faster during peak periods like room selection and move-in, and track every conversation for complete context when issues need follow-up.
Text messaging is built for speed and efficiency. Your staff can start conversations from student profiles, reply to incoming messages in threaded conversations, and use templates to answer common questions instantly. Assign conversations to the right team members, set priorities on urgent issues, and use filters to organize your message queue during busy times.
What you can do with 2-way texting
Send and reply to text messages Start new conversations with students or reply to incoming messages. Attach images, view full message history in threaded conversations, and see all SMS interactions directly on student profiles for quick reference.
Assign conversations and manage notifications Distribute workload by assigning conversations to specific staff members. Use bulk assignment for multiple conversations at once, set priorities to highlight urgent issues, and add followers so the right people get notified when messages arrive.
Filter and organize conversations Find exactly what you need using filters for status, assignee, priority, or date range. Save your most-used filter combinations as custom views, and apply bulk actions to update multiple conversations in one step.
Schedule text messages Write messages now and schedule them to send later. Manage your scheduled queue, edit messages before they send, or cancel scheduled sends if plans change.
Use message templates Create reusable templates for frequently-sent messages like reminders, instructions, or answers to common questions. Apply templates with one click to speed up responses during high-volume periods.
Create tasks from conversations Convert text conversations into trackable tasks when student issues require follow-up work beyond messaging. Tasks stay linked to the original conversation for complete context.